vOps LLC ("vOps.tech," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information about our clients and website visitors.
Information you provide directly:
Information collected automatically:
Information from your systems:
We use the information we collect to:
vOps LLC sends text messages to clients who have consented to receive SMS communications as part of their service agreement. These messages include support ticket updates, system alerts, maintenance notifications, and account information.
Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further SMS communications. Reply START to re-subscribe.
Help: Reply HELP or contact contact@vops.tech.
Message frequency: Varies. Standard message and data rates may apply.
We do not share your phone number with third parties for their marketing purposes. Phone numbers are used solely for service-related communications.
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
We implement industry-standard security measures to protect your information:
No method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using reasonable and appropriate measures.
We retain client information for the duration of our service relationship and for a period thereafter as required by law or legitimate business purposes. Support ticket history is retained for 3 years. Financial records are retained for 7 years as required by law. You may request deletion of your personal information subject to legal retention requirements.
Our website uses cookies and similar technologies to improve your experience. We use:
You can control cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect portal functionality.
For clients in the healthcare industry, vOps LLC acts as a Business Associate under HIPAA. We handle Protected Health Information (PHI) only as necessary to provide agreed services, maintain appropriate safeguards, and will sign a Business Associate Agreement (BAA) as required. We do not use or disclose PHI for any purpose other than providing services to the covered entity.
You have the right to:
To exercise these rights, contact us at contact@vops.tech.
Our services are intended for businesses and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
We may update this Privacy Policy periodically. We will notify active clients of material changes via email or portal announcement at least 14 days before the changes take effect. The updated policy will be posted at vops.tech/privacy.
Questions, requests, or concerns about this Privacy Policy:
vOps LLC · Illinois Limited Liability Company