These Terms of Service govern your use of vOps.tech services provided by vOps LLC, an Illinois limited liability company. By engaging our services or using our client portal, you agree to these terms.
vOps LLC ("vOps.tech," "we," "us," or "our") provides managed IT services, technical support, cybersecurity, and related technology services to business clients ("you" or "Client"). The specific services provided to you are described in your Master Service Agreement (MSA) or service order.
Access to the vOps.tech client portal at client.vops.tech is provided to active clients only. You are responsible for:
By providing a phone number in connection with your vOps.tech service agreement, you consent to receive text messages from vOps LLC related to your account and services. These messages may include:
Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. Note that opting out may limit our ability to notify you of critical issues affecting your systems.
Help: Reply HELP to any message for assistance, or contact us at contact@vops.tech or (844) 624-7347.
Message frequency: Varies based on your service activity and system events. Standard message and data rates may apply.
Carriers: vOps LLC is not liable for delayed or undelivered messages.
You agree not to use our services or portal to:
Service fees are billed monthly in advance unless otherwise stated in your MSA. Invoices are due within 30 days of the invoice date. vOps LLC reserves the right to suspend services for accounts more than 30 days past due. A late fee of 1.5% per month may be applied to overdue balances.
vOps LLC treats all client information, network credentials, and system data as strictly confidential. We will not disclose your information to third parties except as necessary to provide services, as required by law, or with your explicit consent. Our staff members are bound by confidentiality obligations.
We implement industry-standard security practices to protect your data. However, no system is completely secure. You remain responsible for maintaining appropriate security practices within your own organization, including strong passwords, access controls, and user security training.
To the maximum extent permitted by law, vOps LLC's total liability for any claim arising from our services shall not exceed the total fees paid by you in the three months preceding the claim. vOps LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages.
Response times and service levels are defined in your individual MSA or SLA document. Our standard response time targets are: critical issues within 1 hour, high priority within 4 hours, standard requests within 8 business hours. These are targets, not guarantees, and may be affected by factors outside our control.
Either party may terminate services with 30 days written notice. vOps LLC may terminate immediately for material breach, non-payment, or conduct that endangers our staff or systems. Upon termination, you remain responsible for all fees incurred through the termination date.
These Terms are governed by the laws of the State of Illinois. Any disputes shall be resolved in the courts of Lake County, Illinois.
We may update these Terms from time to time. We will notify active clients of material changes via email or portal announcement. Continued use of our services after notice constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us:
vOps LLC · Illinois Limited Liability Company